Privacy Policy

1. Introduction & Commitment

At CLEVER START, respecting your privacy and safeguarding your personal, business, and call/messaging data is our top priority. This Privacy Policy outlines the types of information we collect, how we process and store it, and your privacy rights when utilizing our website (www.cleverstart.in), Digital Business Cards, Cloud IVR Systems, Bulk SMS, WhatsApp Business API, and Digital Marketing platforms.

2. Information We Collect

To provide enterprise communication and digital marketing solutions, CLEVER START collects the following categories of information:

• Account & Profile Data: Full Name, Business Name, Registered Email Address, Mobile Number, Office Address, and Tax/DLT Registration Details.
• Telephony & Transmission Logs: Call timestamps, call duration, caller IDs, IVR keypress selections, call recordings (where activated by client for quality assurance), SMS delivery logs, and WhatsApp message status.
• Technical & Analytics Data: IP Address, Browser type, Operating System, Device Identifiers, and cookie telemetry during site visits.

3. How We Use Your Information

We process your data strictly for legitimate business operational purposes, including:

• Provisioning Cloud IVR numbers, Toll-Free lines, Bulk SMS gateways, and WhatsApp Business API integrations.
• Processing service payments, issuing invoices, and managing your client portal dashboard account.
• Fulfilling legal and regulatory mandates issued by TRAI, Telecom Service Providers, and government law enforcement agencies.
• Improving system performance, preventing security threats, and detecting fraudulent activities.

4. Data Security & Encryption

We implement robust, industry-standard security measures to safeguard your business information:

• All website and client portal communications are encrypted via SSL/TLS protocol.
• Telephony and message data are stored in secure cloud infrastructure protected by multi-factor authentication, firewalls, and strict access controls.
• We NEVER sell, rent, or trade your personal or business client data to third-party advertisers.

5. Data Sharing & Third-Party Disclosure

Information is shared only under specific, necessary circumstances:

• Telecom Operators & Gateways: To deliver SMS, voice calls, IVR routing, and WhatsApp API messages through licensed telecom carriers.
• Legal & Compliance Authorities: When required by court orders, telecom regulations (TRAI), or statutory law enforcement bodies.

6. Data Retention & User Rights

Call logs and transmission records are retained in compliance with Indian telecom regulations. Clients have the right to request account details update, export call logs, or request data deletion upon service contract closure.

7. Grievance Officer & Privacy Inquiries

If you have any questions, concerns, or grievances regarding this Privacy Policy or data processing practices, please contact our Privacy Officer:

Grievance Officer - CLEVER START
Jaipur, Rajasthan, India
Phone: +91 9001906599 , +91 9001905475
Email: info@cleverstart.in